#Customer experience

Author: Patrick Reynolds / Source: VentureBeat Presented by SessionM We believe that the best way to maximize profitability is to optimize every customer engagement in every channel every day. On the revenue line, that means building out an ideal path for each customer based off of historical

Authored by Mac Slavo via SHTFplan.com, On the heels of Lenovo’s massive $3.5 million fine for preinstalling adware on laptops without users‘ consent, Hewlett-Packard is jumping in with both feet when it comes to installing spyware on its PCs without the consumer’s permission. According to

Author: Ben Lamm / Source: VentureBeat Image Credit: Shutterstock.com/BlurryMe Conversational commerce has been a hot topic recently. For quite some time it was linked to virtual assistants, but it has really only gained traction as messaging platforms have spread like wildfire. Here’s the

Author: Mike Tanaka / Source: VentureBeat Image Credit: Pixabay From the moment Mark Zuckerberg got on stage at F8 in 2016 and announced the Messenger chatbot ecosystem, innovative brands, agencies, and developers jumped to start testing the waters with chatbots. Dazzled by massive user numbers

Author: Nitin Donde / Source: VentureBeat Bots can augment human interaction, create greater business efficiencies, and remove friction from customer interactions. It’s also a market that’s attracting impressive investment dollars, with 180 bot companies raising $24 billion in funding to date.